2025 Release Notes

January 27, 2026

Enhancements

More Reliable Settlement Testing

We’ve improved how settlement testing works behind the scenes to make results more predictable and dependable.

What this means for you:

• Settlement processing is now easier to test and validate
• Fewer unexpected issues caused by changes outside the system
• More consistent behavior when reviewing settlement scenarios

This helps ensure settlements behave as expected before changes reach production.

Improved Handling of MinistryOne Transactions

We corrected how MinistryOne transactions are identified within FMS.

What’s improved:

• MinistryOne transactions now use the correct source classification
• Older source values are still supported to prevent disruptions

This ensures transactions flow correctly and appear consistently in reports.

More Control Over Donor Transaction History Views

Admins can now control how much transaction history is shown by default on donor profiles.

What’s new:

• A configurable default date range for donor transaction history

This reduces the need to repeatedly adjust filters and makes reviewing donor activity faster.

Smoother Rock Sync Experience

We’ve made several improvements to Rock syncing to increase accuracy and clarity.

What’s improved:

• Multi‑fund donations no longer create duplicate imports
• Transactions that are skipped now clearly show a “skipped” status
• Fraud‑declined transactions receive unique order numbers for clearer tracking

These updates improve reliability and make sync behavior easier to understand.

Bug Fixes

Complete Donor Statement Exports

We fixed an issue that could cause missing donor records when exporting statements.

What’s fixed:

• Using “Select All” now correctly includes every donor in the export
• Merged or repeated donor records are handled consistently

This ensures CSV exports fully match the donor list you expect.

Consistent MinistryOne Reporting

We resolved a reporting issue related to outdated transaction source values.

What’s fixed:

• MinistryOne transactions are now consistently classified
• Reporting discrepancies caused by older source values are eliminated

Security Improvements

Continued Security and Compliance Enhancements

We made behind‑the‑scenes updates to strengthen security and meet modern standards.

What this means for you:

• Improved handling of sensitive data during testing
• More secure validation patterns across the platform
• Continued alignment with security scanning requirements

These updates help keep Giving and FMS secure and reliable.

 

December 11, 2025

Fixes

Improved Password Reset for Migrated Donors

We’ve updated the Forgot Password process in embedded Giving forms to better support donors from migrated churches. If a donor still uses their original Giving account (and doesn’t have an Amplify/Unity account), they can now reset their password without any extra steps. The system will automatically handle the reset through the legacy Giving process, ensuring a smooth experience.

November 4, 2025

Enhancements

Easier Entry and Tracking of Offline Donations

Admins can now record offline gifts—such as cash or checks—directly in Giving.

What’s new:

• Offline gifts can be entered individually or uploaded in bulk
• Offline donations now appear alongside online gifts in the Transactions area

This helps keep reporting consistent and ensures all giving is tracked in one place.

More Flexible Fund Codes

We’ve expanded what’s allowed in fund codes to support downstream systems.

What’s improved:

• Fund codes can now include periods (for example, 1.2 or Second.Collection)
• Funds that require decimal formatting can be added or edited without errors

This reduces manual work and improves compatibility with exports.

Greater Control Over Invoicing

We’ve added a new option that lets churches control whether invoicing is used in Giving.

What’s new:

• Admins can enable or disable invoicing at the organization level

This allows invoicing behavior to better match your church’s billing and giving setup.

Bug Fixes

Improved Rock Sync Accuracy

We resolved several issues related to syncing data with Rock after moving to the newer sync engine.

What’s fixed:

• Multi‑item payments now sync as separate transactions, as expected
• ACH returns sync as their own transactions instead of being grouped
• Event registration payments apply the correct fund, even if the plugin is not enabled

These fixes ensure transactions and returns sync accurately and consistently.

Clearer Fund Sync Error Messages

We fixed an issue where Fund Sync error messages were incomplete.

What’s fixed:

• Full error details now display in Fund Sync reports

This makes it easier to diagnose and resolve sync issues quickly.

Duplicate Funds Removed

We resolved an issue that caused duplicate or “ghost” funds to appear in some cases.

What’s fixed:

• Fund lists now display correctly without duplicates
• Creating, updating, or deleting funds behaves as expected across connected systems

Cleaner Sync Logs for Check Processing

We improved how check settlements are handled when funds aren’t fully mapped or settled.

What’s fixed:

• Unmapped or unsettled checks no longer create unnecessary retry errors
• Sync logs are cleaner and easier to understand

Security Improvements

Continued Security and Access Enhancements

We made ongoing updates to strengthen security and improve access controls.

What this means for you:

• More consistent admin access permissions
• Improved focus and reliability of security monitoring

These updates help maintain a safe, stable, and trustworthy platform.

 

October 21, 2025

Enhancements

Updated Admin Church Details Experience

We’ve refreshed the Admin church details area to improve accuracy and reliability.

What’s improved:

• Church details are now easier to manage
• Information is more consistent and dependable across the admin experience

Improved Form Builder Text Editing

We’ve upgraded the rich text editor used throughout Form Builder.

What’s improved:

• A modern editor is now used across forms and settings
• Existing content continues to work as expected
• Editing descriptions, messages, and email notifications is more consistent and reliable

This makes it easier to create clear, well‑formatted messages for donors.

Cleaner Express Form Sign‑In Experience

We’ve modernized the Express Form header to simplify navigation and make sign‑in more intuitive.

What’s improved:

• Sign‑in is now accessed through a profile icon in the top‑right corner
• When signed in, donors see their initials instead of a sign‑in button
• The header and banner respect your selected brand colors
• The overall layout is cleaner and less distracting

These improvements apply to both desktop and mobile, including the History screen.

Better Visibility for Offline Donations

We’ve improved how offline gifts appear in reports and integrations.

What’s improved:

• Offline donations now appear in standard transaction reports
• An “Offline” source label makes these gifts easy to identify
• Admins can control whether offline donations sync to their church management system

This gives you clearer reporting and more flexibility in how offline gifts are handled.

Improved Data Exports and Merchant Setup Flow

We’ve made several small but meaningful improvements to admin workflows.

What’s improved:

• Estimated monthly processing volume options are more detailed and realistic
• Merchant application fields are arranged in a more logical order
• Exported data is easier to work with and understand

Bug Fixes

Amplify Migration Page Improvements

We fixed several issues that could impact usability during migrations.

What’s fixed:

• Pages now scroll correctly after uploading large batches
• Export buttons reliably save logs and files as expected

Fund Management Permissions

We resolved an issue that affected access to fund management tools.

What’s fixed:

• Users with Fund Management permissions can now reliably access and manage funds and pledges

Admin and Reminder Flow Fixes

We addressed several admin‑related issues to improve consistency.

What’s fixed:

• Login redirects now work correctly
• Authentication and reminder flows behave as expected
• Permission errors are logged more accurately

Security Improvements

Continued Platform Security Enhancements

We’ve made ongoing updates to strengthen security across Giving and FMS.

What this means for you:

• Improved protection against unauthorized access
• Stronger perimeter security
• Regular review and remediation of security scan findings

These updates help keep donor and church data secure while maintaining a smooth experience.

 

October 7, 2025

Enhancements

Improved Rock Sync Management

We’ve made it easier to manage and monitor how Giving syncs with Rock.

What’s new:

• A dedicated management page where admins can turn specific sync processes on or off
• Clear views into sync activity and related reports

This gives admins better visibility and control over how data moves between systems.

Cleaner, Simpler Express Form Navigation

We’ve refreshed the Express Form layout to make signing in easier and reduce visual clutter.

What’s improved:

• Sign‑in is now accessed from a profile icon in the top‑right corner
• When signed in, donors see their initials instead of a sign‑in prompt
• The header is simplified for a cleaner giving experience

These updates are applied consistently across desktop and mobile screens, including Recurring Giving and My Account views.

Better Data Exports

We’ve enhanced export options to support more complete reporting.

What’s new:

• Parent Fund names can now be included as an optional column in data exports

This makes it easier to build comprehensive reports in a single file.

Clearer Invoice Messages

We’ve improved how invoice messages are created and displayed.

What’s improved:

• Invoice messages now support formatting (such as bold text and line breaks)
• Messages display exactly as configured, making communication clearer and more professional

Smoother Amplify Migrations

We’ve improved how merchant accounts are handled during Amplify and Unity migrations.

What’s improved:

• Payment brand settings are automatically updated during migration to keep accounts aligned
• This helps prevent interruptions and reduces the need for manual follow‑up

Bug Fixes

Recurring Gift Updates Stay in Sync

We fixed an issue that could cause problems when editing recurring gifts.

What’s fixed:

• Edited recurring gifts now correctly replace previous schedules
• The correct fund is retained when changes are made

PayPal Giving Reliability

We resolved an issue affecting PayPal payments on standard giving forms.

What’s fixed:

• Logged‑in donors can now complete PayPal gifts reliably without empty submissions

Admin Permissions Accuracy

We fixed an issue where admins with multiple roles could lose access unexpectedly.

What’s fixed:

• Permissions are now resolved correctly, even when users belong to multiple groups

Donor Login Improvements

We addressed an issue that could prevent some donors from signing in successfully.

What’s fixed:

• Legacy donor login now validates correctly, allowing successful authentication

Transaction Report Date Filters

We resolved an issue with custom date ranges in transaction reports.

What’s fixed:

• Start and end dates entered manually now save and apply correctly

Security Improvements

Continued Platform Security Enhancements

We’ve made ongoing security updates to protect church and donor data.

What this means for you:

• Stronger authentication and access controls
• Improved permission checks for sensitive data
• Reduced risk from anonymous or unauthorized activity

These updates help ensure Giving and FMS remain secure and reliable.

 

 

September 23, 2025

Enhancements

Clearer Rock Sync Status and Error Messages

We’ve made it easier to understand what’s happening with your Rock syncs.

What’s improved:

• Sync tables and reports now include clearer, more helpful status messages
• Errors are easier to understand at a glance, making troubleshooting faster

This helps admins quickly identify and resolve sync issues without guesswork.

Improved Editing of Recurring Gifts from Rock

We’ve improved how recurring gifts stay in sync between Rock and Giving.

What’s improved:

• When a recurring gift is edited in Rock, it now stays visible and properly synced in Giving

This ensures recurring gifts remain accurate and consistent across systems.

Better Visibility and Control of Rock Sync Processes

We’ve expanded tools that help admins manage Rock syncing more easily.

What’s new:

• A management page where admins can enable or disable specific sync processes
• Easy access to related sync reports for monitoring and troubleshooting

This gives admins more confidence and control over their Rock integration.

Dashboard Reporting Improvements

We’ve enhanced reporting to make key giving insights easier to see.

What’s improved:

• Admin dashboards now show both the number of transactions and the total amount given

This supports clearer reporting and faster analysis.

Improved Donor Transaction History View

We’ve made the donor profile page easier to use and more accurate.

What’s improved:

• Transaction history now defaults to showing the last 6 months
• An All Time option is available to view full giving history

• Donor start dates are handled more accurately for reporting

  

More Secure, Flexible Access for Amplify AI

We’ve added new access options to better protect data while supporting flexibility.

What’s improved:

• View‑only access can now be granted, preventing unintended changes
• Support for multiple church IDs improves flexibility and security

Easier Transitions for Migrated Giving Accounts

We’ve improved the experience for churches moving Giving accounts into Amplify Unity.

What’s improved:

• Stronger validation during setup
• Clear warnings if legacy mobile users are detected

This helps ensure smoother transitions with fewer surprises.

Bug Fixes

Copying Giving API Keys

We fixed issues related to copying API keys.

What’s fixed:

• API keys can now be copied fully without being cut off
• New keys are generated securely when needed, rather than reusing old ones

ACH Return Email Notifications

We resolved an issue that prevented ACH return emails from sending correctly.

What’s fixed:

• ACH return notifications are now reliably sent to the correct recipients

Security Improvements

Ongoing Security Enhancements

We’ve made behind‑the‑scenes security updates to further protect your data.

What this means for you:

• Updated libraries and rotated secrets for stronger protection
• Continued improvements to safeguard donor and church information

These updates help maintain a secure and trustworthy platform.

 

September 9, 2025

Enhancements

New Rock Sync Management Experience

We’ve added new tools to make managing your Rock integration easier and more transparent.

What’s new:

• A dedicated management page for Rock syncing
• Clear visibility into sync activity and related reports
• Easier monitoring and troubleshooting when data is syncing between Rock and Giving

These updates give admins more confidence and control when managing their integrations.

Easier Integration Configuration

We’ve simplified how integrations are set up and maintained.

What’s improved:

• API keys can now be managed more easily
• Funds can be set and updated directly within integration settings

This helps reduce setup time and makes ongoing configuration simpler.

Continued Innovation with Intelligent Enhancements

We’re continuing to invest in intelligent improvements across Giving and Forms.

What this means for you:

• Ongoing enhancements designed to make giving and form management smarter and more efficient

Bug Fixes

ACH Return Email Notifications

We resolved an issue that caused ACH return emails to fail in some cases.

What’s fixed:

• ACH return notifications are now sent reliably
• Email delivery and tracking have been improved

Printing from Donor Profiles

We fixed an issue that prevented transaction histories from printing correctly.

What’s fixed:

• Print previews now load as expected
• Transaction records can be printed without interruption

Correct Order Numbers in Reports

We resolved an issue where order numbers could appear mismatched.

What’s fixed:

• Reports now consistently display the correct order numbers
• This improves clarity and accuracy in transaction reporting

Security Improvements

Improved Access Controls

We’ve made behind‑the‑scenes security updates to better protect sensitive data.

What this means for you:

• Stronger access checks before sensitive information can be viewed
• Continued protection of donor and church data

These updates help maintain a secure and trustworthy platform.

 

August 26, 2025 

Enhancements

More Consistent Branding on Express Forms

We’ve improved how logos display on Express Forms to ensure a clean, professional look across all devices.

What’s improved:

• Logos now display at a consistent height
• Logos automatically stay proportionate and responsive on all screen sizes
• Logo placement is standardized for a more polished appearance
  
  

Smarter “Give Now” Button

We’ve enhanced the donation button to make giving clearer and more intuitive for donors.

What’s new:

• The button shows “Give Now” by default
• Once a donation amount is selected, it updates to “Give $[amount]”
• The button activates only after all required fields are completed

This helps donors feel confident before submitting their gift.

Easier Fund Selection in Integrations

We’ve continued improving how funds are selected when working with church management system integrations.

What’s improved:

• Fund lists are more consistent and easier to use across integrations

This is especially helpful for churches with a large number of funds.

Bug Fixes

ACH Return Email Notifications

We fixed an issue that prevented ACH return emails from being sent correctly.

What’s fixed:

• ACH return notifications are now sent reliably to both donors and copied recipients
• Email tracking has been improved for better reliability

Printing from Donor Profiles

We resolved an issue that affected printing transaction histories.

What’s fixed:

• Print previews now load correctly from donor profiles
• Transaction histories can be printed without errors

Security Improvements

Ongoing Platform Security Enhancements

We’ve made several behind‑the‑scenes updates to strengthen security and protect data.

What this means for you:

• Improved protection against unauthorized access
• More secure handling of sensitive data
• Better browser compatibility and safer form behavior

These updates help keep donor and church information safe while maintaining a smooth experience.

 

August 12, 2025

Enhancements

Simplified Rock Integration Setup

We’ve streamlined how Giving connects with Rock to make setup and ongoing sync easier to manage.

What’s improved:

• Rock integrations now require fewer configuration steps
• Syncing between Rock and Giving is more efficient and reliable
• Fewer background sync requests are needed, helping everything run more smoothly

Smarter Donor Registration Experience

We’ve improved the donor registration flow to reduce unnecessary steps.

What’s new:

• Donors are now notified right away if their email address already exists
• This helps avoid extra phone verification or duplicate account steps

Easier Fund Selection in Integrations

We’ve made it simpler to work with long fund lists across integrations.

What’s improved:

• Fund dropdowns now include a search bar
• This makes it faster to find and select the correct fund, especially for churches with many funds

Better Visibility Into Form Updates

We’ve added helpful context when managing forms.

What’s new:

• You can now see when a form was last edited using clear, relative time (for example, “2 days ago”)

This helps admins quickly understand recent changes.

Improved Shelby Arena Fund Support

We’ve expanded fund support for churches using Shelby Arena.

What’s improved:

• Integrations can now retrieve significantly more funds than before
• This ensures all active funds are available for mapping and use

Clearer PIN Verification Messaging

We’ve updated the wording used during PIN verification.

What’s improved:

• Messaging is now clearer and more accurate for both event registration and giving scenarios

Bug Fixes

Planning Center Fund List Refresh

We fixed an issue that could cause errors when refreshing funds.

What’s fixed:

• Fund lists now refresh correctly after updating a Planning Center integration

Security Improvements

Stronger Donor Account Protection

We’ve made several improvements to help protect donor information and reduce fraud.

What’s improved:

• Verified email addresses are now consistently linked to donor records
• Logged‑in users are required to verify changes when updating contact information
• PIN verification flows now only request phone numbers when text giving is enabled

Improved Form and Data Security

We’ve made behind‑the‑scenes security improvements to better protect your data.

What this means for you:

• Safer handling of user‑entered data
• Stronger protections against unauthorized access and abuse

 

July 31, 2025

Anonymous Giving Release

Enhancements

Auto Reports

• Anonymous transactions in emailed auto reports (both HTML and CSV versions) will no longer display donor information.
• Donor privacy is maintained by masking names for both anonymous donors and anonymous gifts.

Refund Process for Anonymous Gifts

• Giving admins can now process refunds for anonymous donors while maintaining donor privacy.
• Admins can search for transactions using:
  • Order number (provided to donors in their Thank You message)
  • Fund, Date, and Amount
• Refund option is available via the tri-dot menu.

Pledge Report Enhancements 

• Anonymous donations to funds linked to non-anonymous pledge cards will not count towards the pledge card total.
• A new anonymous filter has been added to the Pledge Card Report (behind a feature flag).
• Anonymous transactions are not applied to pledge cards.

Deposit Report Updates

• The Download Custom action now anonymizes data for anonymous transactions.
• Reports will display:
  • Transaction date
  • "Anonymous Donor" instead of person's name
  • Fund and sub-fund (if applicable)
  • Amount
  • Payment source/type (last 4 digits will be masked)
• Batch Deposit Summary reports will not show identifiable information for anonymous donors.

Dynamic Anonymous Giving Thank You Message

• The 'Thank You' message on the Anonymous Giving tab under Form Properties now defaults to the terminology set in Giving CP > Settings > Terminology.
• Forms administrators can still customize the message if needed.
• If terminology is changed after form creation, the text box will be updated with the new placeholder message when it's blank or contains the default placeholder.
• Custom messages created by administrators will not be overwritten by terminology changes.

Updated the Unmatched ChMS People report to remove Anonymous Donors

• Anonymous donors will now be automatically excluded from the Unmatched ChMS People report.
• This ensures that attempts to match donor information do not compromise the Anonymous Giving Webhooks
  • We've updated our webhooks to ensure that no personal identifiable information (PII) is transmitted, protecting your privacy when interacting with church management systems.

Enhanced Visibility for Recurring Anonymous Donations

• For our logged-in donors, we've made it easier to identify which of your gifts were made anonymously. In both the Scheduled and History tabs, you'll now see a clear indication of anonymous donations. This feature provides better transparency and helps you keep track of your giving preferences.

Anonymous Giving - Set specific form property endpoint

• Created a new endpoint for bulk adjustment of form properties, including Anonymous Giving settings.

Anonymous Giving - Integrations - Sync Report

• Implemented measures to protect donor privacy in sync reports for anonymous transactions.

Anonymous Giving - Integrations - Missing Env Numbers

• Ensure anonymous donor records (with IsAnonymous flag) do not appear on Missing Envelope Numbers report.

Giving: Add Anonymous Giving Wizard to Settings

• Introduced a new Anonymous Giving Wizard in the Settings area, providing a streamlined setup process for anonymous giving features.
• Admins can now easily enable anonymous giving, set up integrations, assign envelope numbers, select forms, and customize thank you messages all in one place.

Anonymous Giving - Giving - Settings: ChMS Engine Updates for Group 1

• Updating ChMS Engine to use existing anonymous donor settings for F1, Planning Center, Ministry Platform, Breeze, and Rock RMS integrations.

FMS Anonymous Giving - Scheduled and History Tab Enhancements

• Logged-in donors can now easily identify which of their recurring gifts and past gifts were anonymous donations.
• In the Scheduled and History tabs, anonymous gifts are clearly indicated.
• The History tab now includes an "Anonymous" column with a checkmark for applicable gifts.

FMS Anonymous Giving - Update Alert on Anonymous Giving Tab in Form Properties

• We updated the alert admins will see if they try to enable anonymous giving under Form Properties on a Standard Form
• Admins will need to remove short text, ong text, digital signature, File Upload, Signup Slots, Pledge Card, Person Field set, Person's Name, Email, Phone Number, and Address
• We added Date, Number and Letter fields to this alert as well as it was deemed that personal information could be collected from these fields

Anon Giving: Data Export reports Envelope Number Field

• Added a new "Envelope Number for Anonymous Donors" field in the Data Exports section
• Admins can now assign a designated envelope number for anonymous donors in CSV exports

Anonymous Giving - Giving - Settings: ChMS Engine Updates for Group 2

• Anonymous donor profile setup for ChMS integrations is behind a feature flag

FMS DEV: Rock V1 Improvements

• Enhanced Rock integration to wait for FMS JavaScript to load before initializing
• Improved "Pay" button behavior to prevent multiple clicks during processing

Anonymous Giving Quickbooks Export

• Updated Quickbooks export to protect privacy of anonymous donors
• Personal information for anonymous donors is now masked or replaced with generic values
• Organization address and contact info used in place of donor details

Anonymous Transaction Handling

• Added ability to mark transactions, recurring gifts, and pledges as anonymous via API
• New IsAnonymous property added to ProcessPayment request object
• Existing anonymous records remain anonymous if donor later gives non-anonymously

Anonymous Giving UI for Arena Integration

• New interface for setting up anonymous donor profiles for Arena integration
• Allows creating new anonymous profiles or mapping to existing donors
• Available under Anonymous Giving settings wizard

Anonymous Giving UI for ParishSOFT Integration

• Similar anonymous donor profile setup interface for ParishSOFT integration

Anonymous Giving UI for Studio Enterprise Integration

• Anonymous donor profile setup interface for Studio Enterprise integration

Anonymous Giving UI for F1 and Planning Center

• Informational interface for F1 and Planning Center integrations
• Notes that anonymous donor handling is pre-configured for these systems

Anonymous Giving UI for Breeze Integration

• Anonymous donor profile setup interface for Breeze integration

Anonymous Giving UI for RockRMS Integration

• Anonymous donor profile setup interface for RockRMS integration
• Includes note about limitations with anonymous recurring gifts

Anonymous Giving UI for Cool Focus Integration

• Anonymous donor profile setup interface for Cool Focus integration

Anonymous Giving UI for MinistryPlatform Integration

• Anonymous donor profile setup interface for MinistryPlatform integration

Anonymous Giving Wizard Design Updates

• Various UI improvements to the Anonymous Giving setup wizard
• Updated styling, spacing, and interaction behaviors

FMS: Anonymous Giving: Donors giving a one-time anonymous gift will not receive a confirmation email

• We've implemented changes to ensure that donors giving non-recurring anonymous gifts do not receive confirmation emails.
• The "Enable Anonymous Giving" checkbox will automatically check the "After Submission" box by default.
• Admins can edit the default message, similar to the existing Giving side setup for Anonymous Giving.
• These emails will not be queued up, ensuring no communication is sent to anonymous donors for one-time gifts.

FMS: Anonymous Giving: Pledge Drive Form

• The Anonymous Giving tab will be visible but disabled under form properties for Pledge Drive Forms.
• Admins will see a message indicating that Anonymous Giving is currently unavailable for pledges when clicking on the tab.

FMS: Logged in Anonymous donor with a recurring gift would be able to edit their gift

• Logged-in donors can now easily distinguish between anonymous and regular gifts in their giving account.
• The Scheduled tab will clearly show which gifts are anonymous.
• Donors can edit anonymous recurring gifts, including amount, fund, recurrence, date, processing fee, and payment method.
• To stop giving anonymously, donors will need to end the current recurring gift and start a new non-anonymous recurring gift.

FMS: Anonymous Giving: Second Collections/Fund List

• FMS admins can now add anonymous giving to Second Collections, allowing the collection of anonymous gifts from donors.
• The Second Collection Form will display anonymous giving options under form properties.
• The Thank you message includes the same anonymous wording as other recurring items.
• When donors check the box to give anonymously, all gifts will be treated as anonymous.

FMS Anonymous Giving - Add option on success message for donor to Print the receipt

• Anonymous donors can now print their gift receipt from the success message.
• This feature allows donors to keep a record of their gift ID, date, and amount for future reference, maintaining anonymity if they need to contact the church for a refund.

When Enabled in Giving>CP, Forms Will Have Anonymous Giving Automatically Enabled

• Giving admins, rejoice! Set up anonymous giving once and have it automatically enabled on selected forms
• Save time and effort by avoiding repetitive setup processes

FMS - Anonymous Giving Second Collections/Fund List Anonymous Box Placement Update

• Discover a more intuitive anonymous giving experience with strategically placed checkboxes
• Easily understand which parts of your form allow for anonymous contributions
• Benefit from a consistent layout across all payment forms, enhancing user-friendliness

Anonymous Giving: Data Export Generic

• Enhanced privacy protection for anonymous donors
• Sensitive fields masked to maintain confidentiality
• Seamless .csv export functionality preserved

Anonymous Giving: Data Export Help Mate

• Strengthened data privacy measures for anonymous transactions
• Masked PII fields to ensure donor confidentiality
• Improved export format for Help Mate profile

Anonymous Giving: Data Export Realm

• Optimized Realm Data Export for anonymous donor privacy
• Masked personName field to protect donor identity
• Streamlined export process with enhanced security

Anonymous Giving: Data Export Servant Keeper

• Upgraded Servant Keeper export to safeguard anonymous donor information
• Implemented smart masking for sensitive fields
• Maintained export efficiency while boosting privacy

Anonymous Giving: Data Export SCCRM

• Revamped SimpleChurch CRM export for anonymous giving
• Intelligent field masking to protect donor identities
• Seamless integration with existing SCCRM workflows

Quickbooks Export Fix (for Anonymous Giving)

• Resolved an issue where anonymous donors and transactions were being excluded from Quickbooks exports.

Text Giving Anonymity Clarification

• Ensured all text gifts are processed as known donations, maintaining consistency and clarity for donors. Text gifts will not be able to be an Anonymous Gift. 

Improved Manual Send Report

• Privacy first! The Manual Send report now intelligently masks PII data for anonymous transactions, striking the perfect balance between information and confidentiality. 

UI ChMS Integrations Settings

• New feature alert! Admins can now set anonymous donor profiles for integrations directly from the settings page, streamlining your workflow.

Polished Anonymous Receipt Layout

• We've fine-tuned the receipt design: transaction date and ID now appear neatly on the same line for a cleaner, more professional look.
• Before After

Anonymous Giving Wizard Design Updates

• Updated the wizard to be in better sync with the MB design system for some boarders, height and width issues, icons and colors

Enhanced Donor Privacy Controls

• Donors can seamlessly transition from anonymous to known status without affecting previous anonymous gifts. It's the best of both worlds! (Shoutout Hannah Montana)

When admin adds donor from donor list it will not cause duplicate if donor is an anonymous donor

• This feature ensures that when an admin, adds a donor from the donor list, they won't accidentally create a duplicate profile if the donor was previously an anonymous contributor. How cool is that?
• When you're adding a new donor from the donor screen, and the email address matches an existing Anonymous Donor in your system, instead of creating a duplicate profile, we'll automatically update the existing anonymous donor to a known donor!
• It's that simple! No more duplicate profiles, no more confusion, just seamless donor management at your fingertips.

Anon Giving Quickbooks Export - update email and address, Parishsoft - Env Number Missing Value

• We're putting the finishing touches on anonymous giving exports for Quickbooks and Parishsoft users. Soon, you'll be able to export data with updated email and address fields, and we're fixing that pesky missing Env Number for Parishsoft. Your exports are about to get a whole lot smoother!

Bug with the new FMS Processing Endpoint Updates for Anon Giving

• We've squashed those pesky bugs! The Anonymous Gift tag now shows up correctly in the Scheduled and History tabs. Plus, error messages are back in action, giving you the full picture when something goes wrong.

Anonymous Giving: Data Export CAA Contribution

• We've revolutionized the way giving admins handle anonymous transactions! Now you can export these sensitive transactions while maintaining donor confidentiality. Say goodbye to exposed personal information and hello to streamlined, privacy-focused exports.

Anonymous Giving: Data Export Shelby (Legacy, Arena, V2, V5)

• Attention Shelby users! We've supercharged your export capabilities. Whether you're using Legacy, Arena, V2, or V5, you can now export anonymous transactions with ease. Your donors' privacy is our top priority, and these updates prove it!

Anonymous Giving: Data Export CUSTOM

• Customization is king, and we've made sure our anonymous giving exports live up to that standard. Tailor your exports to your needs while keeping donor information under wraps. It's the perfect blend of flexibility and security!

Anonymous Giving: Data Export Interface Ministries V1 and V2

• Interface Ministries users, rejoice! Your anonymous giving exports just got a major upgrade. Seamlessly export data without compromising donor privacy. It's a win-win for you and your generous supporters.

Anonymous Giving: Data Export ACS, CCB, PS, Power Church, IconCMO, PDS

• We've got you covered, no matter your platform! ACS, CCB, PS, Power Church, IconCMO, and PDS users can now export anonymous transactions with confidence. Your donors' privacy is protected across the board.

Anonymous Giving: Data Export Software4Nonprofits

• Software4Nonprofits just got even better! Export anonymous transactions without breaking a sweat. Your donors' information stays private, and your exports stay comprehensive.

Anonymous Giving: Data Export The City

• City dwellers, listen up! The City users can now export anonymous transactions with the same level of privacy protection as everyone else. It's time to celebrate secure, streamlined exports!

Anonymous Giving - Update wording for Settings tile

• Finding anonymous giving settings is now a breeze! We've updated the wording in CP>Gear>Settings Tile to make it crystal clear. No more searching or support calls needed it's right where you need it!

New Feature Flag for Anonymous Pledges

• We've introduced a new feature flag specifically for Anonymous Pledges. This allows us to control the visibility of the anonymous filter on the pledge report independently from other anonymous giving features. The pledge report will now show or hide the anonymous giving chip and filter option based on this new flag.

Improved Anonymity in Exports

• We've fixed an issue where the donor's first name was appearing in the addr2 field for anonymous transactions in some exports. Now, the addr2 field will remain blank for all anonymous transactions, ensuring better privacy protection.

FMS End-to-End Anonymous Giving Testing

• We're conducting comprehensive end-to-end testing of the anonymous giving features within FMS to ensure everything works as designed and expected.

Giving End-to-End Anonymous Giving Testing

• Our Giving team is performing full end-to-end testing in collaboration with the FMS team to verify all anonymous giving features are functioning correctly.

ChMS Engine Updates for Anonymous Giving

• We've made updates to the ChMS Engine to support anonymous giving across various ChMS integrations. This includes adding new anonymous donor profiles for several systems and ensuring proper mapping for existing ones.

Consistent Anonymity in Data Exports

• We've made significant improvements to ensure consistency in how anonymous donor information is displayed across various data exports. This includes:
  • Displaying "Anonymous Donor" for personName
  • Using "Anonymous" for fname and "Donor" for lname
  • Leaving address fields blank
  • Masking account numbers
  • Setting PersonID to 0
  • These changes will provide a more uniform and secure experience when handling anonymous donor data.

 

July 29, 2025 

 

Enhancements

Improved Rock Integration Setup

We’ve made it easier for Rock admins to connect and manage their Giving integration.

What’s new:

• Admins can now enable the Rock Giving plugin directly in settings
• Funds and API keys can be mapped more easily during setup
• Active funds can be manually synced between Rock and Giving at any time

These updates give admins more control and visibility when managing their Rock integration.

Better Syncing for Transactions and Recurring Gifts

We’ve improved how Giving stays in sync with Rock to ensure data is accurate and up to date.

What’s improved:

• Transactions are routed more reliably so they sync correctly with Rock
• Recurring gifts now automatically sync on an ongoing basis
• Future recurring payments now save and process correctly

This helps ensure donations and recurring gifts stay aligned across systems.

Improved Reporting Reliability

We’ve made behind‑the‑scenes improvements to support more accurate and flexible reporting.

What this means for you:

• Donation and transaction data is easier to report on
• Reports are more consistent and reliable for common use cases

 

Bug Fixes

 Donor Merges Preserve Full Giving History

We fixed an issue that could affect donor history when merging donor records.

What’s fixed:

• When donors are merged, the original start date is now preserved correctly

This ensures long‑term giving history remains accurate.

Recurring Gifts Created Correctly

We resolved an issue where future recurring gifts were missing important details.

What’s fixed:

• Recurring gifts now include all required records so they process as expected

 

Security Improvements

Stronger Protection Against Fraud

We’ve added several security improvements to better protect donation forms and donor accounts.

What’s new:

• Optional account PIN verification can be enabled to help prevent card testing and fraud
• Improved bot protection is now in place on forms
• Logged‑in users must verify changes when updating their email or phone number
• Verified email checks are now enforced during donor creation

These updates help keep donor data secure while maintaining a smooth giving experience.

July 15, 2025 

Enhancements

Clearer Text Giving Responses

We’ve improved how text‑to‑give responds when a keyword can’t be found.

What’s improved:

• If someone texts a keyword that doesn’t exist, they’ll now receive a clear message letting them know the organization couldn’t be found

This helps reduce confusion for donors and support teams.

Improved Check Scanning Experience

We’ve made check scanning easier and more user‑friendly.

What’s new:

• You can now zoom and rotate check images before selecting them
• The check scanning page has been visually updated for easier navigation

These improvements help ensure clearer images and fewer scanning issues.

Better Visibility into Fund Sync Issues

We’ve added new reporting tools to help admins quickly identify and resolve fund syncing issues.

What this means for you:

• Easier visibility into fund sync problems
• Faster troubleshooting and correction when issues occur

Improved Transaction Reporting Filters

We’ve made updates to transaction report filters to work more smoothly.

What’s improved:

• The Apply Filter button is always visible when selecting payment methods
• Custom date ranges now update correctly when changed

This makes reporting faster and more reliable.

 

Bug Fixes

More Accurate Anonymous Gift Receipts

We fixed an issue that caused anonymous gift receipts to show the wrong transaction ID.

What’s fixed:

• Anonymous gift receipts now display the correct transaction ID

This improves accuracy for record‑keeping and reporting.

Optional Processing Fee Behaves Correctly

We resolved issues with how optional processing fees worked across payment types.

What’s improved:

• Processing fees now automatically apply only to card payments
• When switching to ACH/eCheck, the fee option turns off as expected

This ensures donation forms behave the way admins intend.

Improved Handling of Declined Transactions

We fixed an issue where manually declined transactions could lose fund information.

What’s improved:

• Fund information now stays intact, keeping transactions properly synced with your church management system

Clearer Donor Sync Error Handling

We improved how donor sync errors are handled when a donor record has been removed.

What’s improved:

• Errors are now handled more gracefully
• Admins get clearer information when sync issues occur

Security Improvements

Enhanced Form Protection Against Fraud

We’ve added new security options to help protect forms from fraudulent activity.

What’s new:

• Additional verification options can now be enabled to help prevent card testing and abuse
• Improved bot protection has been implemented behind the scenes

These updates help keep donations secure without adding friction for legitimate donors.

 

July 2, 2025

Enhancements

SSO - Mobile Login Update for Amplify/MinistryOne

• We've updated the MinistryOne login process for Amplify and Giving. Now, users can successfully log in even when the last activity date is null. This enhancement ensures a smoother login experience for all MinistryOne users.

MCP Prototype Sprint 2.6

• Our team has made significant progress on the MCP Prototype:
  • Successfully set up the project
  • Explored integration options with CP
  • Addressed security concerns on query endpoints
  • Implemented measures to prevent unauthorized access to records

FMS Changes for Rock Plugin

• We've made two important updates to improve our integration with Rock:
  • Transactions processed through V3 now return the RecurringId
  • Ambiguous results have been disabled for the Rock endpoint

Rock Sync - CP - Recurring Sync Report

• Rock admins can now generate reports on recurring syncs between Rock and MB Giving. This new feature allows for easy verification of record consistency across both platforms.

Rock Sync - ChMS - Recurring sync process

• We've implemented a new process for creating and syncing financial scheduled transactions with Rock without using a plugin. This enhancement improves our ability to manage scheduled transactions while maintaining synchronization between systems.

Rock Phase 2 - Populate new transaction tables

• Our development team has ensured that the new Transaction and TransactionDetail tables are properly populated when transactions occur. This update maintains the integrity of historical data as we transition to the new structure.

Rock Phase 2 - Ensure items are being added to the push queue

• We've implemented a system to ensure that changes to donors, funds, recurring transactions, and payment methods are properly queued for updating Rock.

Rock Phase 2 - Sorter/Coordinator

• A new endpoint has been added to our sync service that efficiently sorts messages and directs them to the appropriate ChMS queues based on church subscriptions and service settings.

FMS - Carding - Create Account PIN

• We've added a new feature for creating account PINs in our FMS Carding system.

Rock Sync - Review settlement sync process

• Our team has conducted a thorough review of the settlement sync process to ensure optimal performance.

Bug Fixes

Duplicate Charges after invoice Generation

• We've addressed an issue where some customers were being double-charged for their December 1st invoices. Our team has implemented the following solutions:
  • Reviewed and optimized the invoice query process
  • Added logging around billing transactions for better tracking
  • Improved the audit process for billing
  • Set up a Paytrace sandbox for thorough testing

Donor page txn history doesn't respect the filter and pull from the archive tables

• We've fixed an issue where the donor page transaction history wasn't properly pulling data from archive tables. The data selection routine has been updated to handle archive date ranges correctly.

Giving - Rock Sync - Creating dupe transaction in Rock if the donor is already known

• We've resolved an issue where duplicate transactions were being created in Rock for known donors. The Rock pull service has been updated to prevent this from occurring.

June 17, 2025

Enhancements

Update Merchant App "Other" Field

• We've made an update to the merchant application to collect more accurate data on estimated processing volumes:
  • On Step 3 of the merchant app, under "Estimated monthly payment processing volume"
  • The "$75,000" option has been updated to "$75,000-$100,000/month"
  • The "Other" option has been changed to "More than $100,000"

This change will help us gather more precise information about our clients' processing needs.

OnBoarding MGAdmin Payment Issue

• We've made significant improvements to the onboarding process for Amplify merchant accounts. Here's what you can expect:
  • The payment information display has been updated for better clarity and consistency.
  • We've addressed the issue where payment details appeared blank after integration for Amplify accounts.
  • The system now correctly handles and displays accepted card types for Amplify merchants.
  • We've implemented safeguards to prevent accidental clearing of payment information during address updates.

These enhancements will streamline the onboarding process and improve the overall user experience for our Amplify merchants.

Bug Fixes

FMS Column Picker Not Displaying

• We've fixed an issue where users had to scroll within the field properties to see the list picker for Groups in the FMS Column Picker. This improvement enhances the user experience when working with field properties.

Giving/FMS - Anonymous Giving - Anonymous receipt reporting wrong transaction ID

• We've addressed an issue with anonymous gift receipts that was causing incorrect transaction IDs to be reported. Previously, the receipt was displaying the titheTrack.OrderNumber2 instead of the correct titheTrack.TrackId. This has now been fixed to ensure accurate reporting of transaction IDs for anonymous gifts.
  • What you'll see:
    • Anonymous gift receipts will now show the correct transaction ID (titheTrack.TrackId).
    • This change improves the accuracy of financial reporting and tracking for anonymous donations.

Default Optional Processing Fee Not Working As Intended

We've addressed an issue where the optional processing fee wasn't behaving as expected for different payment methods. Here's what we fixed:

• The cover Administrative Fee option now correctly defaults to checked for card payments only.
• When switching from card payment to ACH/echeck, the processing fee checkbox will now automatically uncheck.
• This ensures that the form settings accurately reflect the admin's preferences for different payment types.

Infrastructure Updates

Account Updater - Process Updates via ManualSend Option Fix - RELEASED VIA HOTFIX

We've resolved an issue with the Account Updater's ManualSend option:

• Fixed a problem where card data was being masked prior to processing updates
• Ensured that the actual card number is used for updates while maintaining proper masking in logs
• Improved the update process to correctly validate Original Card Number and Expiration Year

This fix ensures that Account Updater functions correctly when using the ManualSend option.

June 3, 2025

Bug Fixes

Enable Home Tab

• We fixed an issue where some organizations were not able to see the Home Tab within the giving Portal. There may be other organizations that were having this issue and may not have been aware of it. We have fixed the issue for all clients and they will now be able to access their Home Tab as usual with no error.

Apply Pay Button Stretching View on Mobile With Impact Reports 

• We fixed an issue where Giving Forms that had Impact Reports and Apple Pay enabled was causing the form to be stretched out past the width of the screen on mobile devices.With this fix, users will now see the form as they should within the mobile device view when selecting Apple Pay (for forms that also have impact reports enabled)

FMS - Fix Express Logo when User is Logged In

• After our last release it was found that the logo's on Express Forms did not adhere to the justification when a donor is logged into their giving account. The Logo previously was staying with the container that did not include the avatar for the user logged in. We have now changed it so that when a Logo is center justified, it will remain in the center of the screen regardless if a user is logged into their account or not.

 

May 27, 2025

Bug Fixes

Enhanced Check Mapping Experience

• We're excited to announce some great updates to our check scanning and mapping process! These improvements are designed to make your workflow smoother and more efficient. Here's what's new:
  • Save Progress and Focus on Incomplete Items
  • Now you can save your progress as you go! No need to finish everything in one sitting.
  • We'll keep track of what's done and what's not, so you can pick up right where you left off.
  • When you return, we'll show you only the incomplete items, helping you focus on what needs attention.

Helpful Submission Summary

• After submitting your work, you'll see a friendly message letting you know how many checks were successfully submitted and how many still need your attention.
• This quick overview helps you keep track of your progress at a glance.

New Sorting Feature

• We've added a sequence number to each check and implemented a default sort order.
• This should make it easier to navigate through your checks and keep everything organized.

May 20, 2025

Enhancements

Center Justify Express Giving Form Logos

•  
  • We've added an option to center-justify logos on the Express Giving Form. This enhancement gives administrators more control over the form's design and layout.
    
    

Add Amount and Fees to the Custom Data export report

•  
  • We've enhanced the Custom Data export report to include additional financial information. Giving admins can now export their funding deposit reports with batch fees, allowing for more accurate reconciliation of deposits with correct transaction and fee amounts. The new fields added to the Custom Data export report are:
     
    • [grossAmount]: The full amount of the transaction
    • [netAmount]: The full amount minus any fees
    • [fees]: The fees associated with the transaction
    • This update provides greater flexibility and detail in financial reporting, making it easier for clients to manage their financial data.
      
      

Fixes

New Donor Email Artifact

•  
  • We've addressed an issue where the "Ways you can give" section was appearing in New Donor email templates even when all options were unchecked. This fix ensures that the email content accurately reflects the selected settings.

Process Date versus Next Payment

• We've corrected an issue with recurring gift schedules, ensuring that the Process Date and Next Payment Date are accurately displayed and aligned. This fix improves the clarity of information for donors regarding their recurring contributions.

May 7, 2025

Enhancements

Removed ChurchMembershipOnline from Data Exports

• We found that this 3rd party server was no longer responsive. Since we are not able to connect with ChurchMembershipOnline, we have removed the Data Export option for this third-party software. You will no longer see this in the dropdown list of Export Profiles as shown below:

• Users who have used this data export prior will need to select a new data export to utilize or choose the CUSTOM data export and select which fields are needed for their reports. Please refer to this article on custom exports

Update form fields to not auto-populate for donors

• We found that donors that have auto-population on their devices were accidentally putting the phone number in the donation amount box - which resulted in some flags of $2B transactions. We have now set it so that form field boxes will not use the auto-populated data from any device.

 

Bug Fixes

Fixed "My Account" Dropdown on Embedded Forms

• We've resolved an issue where the "My Account" dropdown menu appeared blank on embedded give now forms. Donors can now access their account history and sign-out options as expected when using these forms.

CP Data Exports - Shelby Arena Date Bug

• Date selection issues? Not anymore! We've fixed the Purpose Code detector on the Shelby Arena export to use your selected dates. Export your data with confidence, knowing you're getting exactly what you asked for.

April 22, 2025

Enhancements

🚀  Invoice Template Updates 

• We're thrilled to announce a sleek update to our SSO Invoice templates! We've streamlined the presentation by removing the monthly reference from line items, providing a clearer and more intuitive invoice experience for our valued clients.
• The monthly fee on the invoice details page (Settings -> Invoices) will no longer display "for month" at the end of the description.

April 9, 2025

Enhancements

Additional reCAPTCHA - Fraud Protection

• As part of our ongoing commitment to providing protected online payment solutions for you and your donors, we've rolled out an enhancement to Form security.
• When suspicious activity is detected, like repeated declined credit card attempts, users with a card that has declined 5x in 10 minutes will now see a simple checkbox CAPTCHA.

April 8, 2025

Exciting Updates and Enhancements!

We're thrilled to announce our latest release, packed with fantastic improvements and new features designed to enhance your experience. Let's dive into the exciting changes we've made!

 

Enhancements

🎯 Express Form Does Not Populate Sub-Fund

• Experience the convenience of pre-populated sub-funds on Express forms.
• Donors can now effortlessly give to sub-funds, especially when there's only one active option.

🎯 ParishSoft - new endpoint for OBO

• We've successfully resolved an issue where our Giving feature was using an outdated endpoint for retrieving OBO lists from ParishSoft.
• Our development team has made significant backend improvements to support the new OBO list retrieval process.
• The fix involves implementing a new, more efficient endpoint that pulls data based on specific fund IDs, resulting in more accurate and relevant OBO information for our users.
• Enhanced the subscription process to verify ParishSoft integration and retrieve fund-specific OBO lists, providing a more robust and reliable service.

 

Fixes

🔧 Google Pay Not Displayed Correctly

• Partial payments with new Google Pay methods now display correctly in the history tab
• Enjoy improved accuracy and consistency in your payment records

🐞 Data Exports were showing Venmo as Card

• Fixed Data export reports to show Venmo as a Payment Type and not show it as Card
• We enhanced our code to check for Venmo as a determining value to set the correct payment source on the reports.

🐞 Fixed Special Character Handling in Donor Match

• Resolved an issue where names with apostrophes were displaying incorrectly in donor match results
• Special characters like apostrophes will not display properly in the donor match/merge interface

🐞 Fixed the filter for "Archived" Forms within Form Manager

• As an administrator, you now have the power to effortlessly view ALL your archived forms with just a single click of the Archived filter in the form manager. Say goodbye to the days of hunting through multiple filters to find that one elusive form!

💡 What's Changed?

Previously, forms that were both archived and expired were playing hide-and-seek in the Archived filter view. You had to be a detective and select both the Expired AND Archived filters to track them down. But not anymore!

March 25, 2025

Fixes

Batch Fee Not Reported in Funding Export/PDF 

• Batch fees will now show up when printing and exporting a batch from the Deposits Report page.
• The "Save or Print Details" and "Download" options will include the batch fee amount.
• This resolves discrepancies previously seen in batch deposit exports and PDFs.

Batch Fee Now Included in Deposit Export

• The $0.30 batch fee is now included when using the "Export" option under Deposits
• This matches the behavior when exporting transactions to CSV from the View Transactions page.

 

Enhancements

Venmo Recurring is Available!

Release 1: March 25, 2025

Release 2: March 27, 2025

Thanks to the hard work of our Development team, Venmo for Recurring Gifts is now available and fully functional across devices.

To learn how to set up Venmo for your donors, please navigate to the following Help Article for instructions!

Giving with Venmo

March 17, 2025

Fixes

Enhanced Donor Experience with Our Latest Hotfix!

We're thrilled to announce a game-changing improvement to our donation platform that will make your giving experience smoother than ever before! 🎉

Say Goodbye to Duplicate Donations!
Have you ever felt uncertain about whether your recurring gift retry was successful? We heard you, and we've got your back! Our latest hotfix addresses this concern head-on, ensuring that your generosity is always accurately reflected.

What's New?
🔄 Visual Confirmation: Now, when you click the retry button for a declined recurring gift, you'll see a friendly spinning icon. This little dynamo lets you know that your request is being processed, giving you peace of mind and eliminating any doubt.

🚫 No More Accidental Duplicates: With this visual cue in place, you won't feel the need to click multiple times, preventing those pesky duplicate donations that could occur before.

💖 Streamlined Giving: Your donation journey is now more intuitive and responsive, aligning perfectly with your intention to make a difference.

March 11, 2025

Enhancements

Donor > Donor Merge

• Donors with merged accounts can now see remaining balances and submit payments without contacting an admin.

February 25, 2025 

Enhancement:

Improved Donor Privacy in Giving History Display

• We’ve enhanced donor privacy by ensuring that no information is displayed when an anonymous donor’s ID is entered in a URL. This update protects donor confidentiality while maintaining secure access to the Giving History tab on the donor’s update/manage page.

February 19, 2025

Important Updates to Customer Support Access Points

Support Tickets and History are now managed within our Help Center

Using our Help Center, beyond simply searching for resources, you can now interact with our team via our AI-enhanced chat, create tickets, view ticket history, and more.

Our best resources and Support options now reside in a single location.

Specifically, the Support option under the Question Mark icon (in the header of our Giving software) has been removed. Instead, users should click Help Center, where all Help and Tickets can be managed simultaneously.

For more information and updated best practices, see Help and Customer Support.

Note: To view past ticket history, you will need to create an account in Help using the same email you use as a giving manager. Please be aware that not every historical ticket may appear in some circumstances.

Changing your Default Payment Type now opens a Help Center Ticket

Under Settings > Default Payment Types, we have updated the "please contact support here" link to redirect users to the Ticket Submission page. This change ensures you're taken to the correct support pages.

February 13, 2025

Fixes

Batch Settlement Process - Enhance Batch Settlement Queuing to Prevent Timeouts

• This update addresses timeout issues, ensuring that batch processes are completed within the allowed time frame and reducing the risk of incomplete or missed transactions.
• We have done extensive testing on multiple points of this process to ensure proper functioning.

Donor Matching by Email Address only Issue has been resolved

• We identified and resolved the issue where donor match functionality was using "search type" logic, which is typically reserved for ChMS sync operations. This caused unexpected behavior, particularly for organizations using specific search types.

February 11, 2025

Enhancements

Removed "Need Help" Link From all Forms

• Removed the "Need Help?" link from the bottom of all FMS forms.

New Wording Added to Forms for Donor Assistance

• Added "Please contact your church or organization if you have questions or need assistance with your donation." at the bottom of the form where "Need Help" used to be.

Default for Administrative Fee is not checked in Form Properties > Payment

• The checkbox for "Apply Optional or Required fee" is no longer checked by default. 
• The new default is for new forms to have this box unchecked. 
• This is in alignment with Card Company standards. 

Fixes

Non-Tax-Deductible setting not respected in Form Properties > Fund List

• This fixed an issue where funds marked as "not tax deductible" were incorrectly appearing under the Tax Deductible - Yes filter in the donor history tab.

Recurring Gifts Skipped

• We have addressed a bug causing some recurring transactions to be skipped due to existing declined records.

Transaction Report > Edit Fund

• This fix improves fund editing functionality in transaction reports, especially for funds mapped through Merchant Account Groups.

January 28, 2025

Fixes

Custom Data Export Feature Not Functioning

• The Data Export feature was not functioning as expected. We have addressed this issue and this feature is working at full capacity!

Paid Sign-up Slot includes Venmo Payment Type

• When a form contained a Paid Sign-up Slot, the Venmo payment option was unavailable. This limitation has been successfully addressed in this update. Venmo is available when Paid Sign-up Slots are added to a form.

January 24, 2025

Fixes

Donor Payment Method Account Setup

• When Donors clicked the account set-up link from the Donor Import email, they received an error when attempting to save a payment method. This prevented donors from completing their account setup.
• We have urgently addressed this issue, and donors can now successfully interact with the setup link and save their preferred payment method.
   

January 23, 2025

Fixes

Form Analysis Display is Blank

• The form Analysis wasn't showing for some forms across the product. We want to ensure that your concerns have been heard, and we have taken immediate action to resolve this. With this update, Form Analysis will now display correctly for all forms and all the data you expect will be populated in the analysis.

January 21, 2025

Fixes

Donor Match Error Resolution

• Fixed issues specific to organizations using Parishsoft or FellowshipOne integrations. 
• Addressed null exception errors occurring during donor match criteria search. 

Offline Gifts Display Issue

• Ensured offline gifts are now visible for logged-in FMS users inside FMS Giving History.

January 17, 2025

Fixes

Auto Reports

• Resolved an issue that was causing Auto Reports not to run.

January 16th, 2025

Fixes

When a Giving account is closed, access to Forms is disabled.
 

• This issue was stopping FMS from loading within Ministry Brands ChMS. The fix will allow forms to load in that ChMS (and other products) when the associated account has a closed Giving account.

January 14th, 2025

Enhancements

Wording Change: "Processing Fee" is now "Administrative Fee"

• To comply with card branding rules, the term "Processing Fee" has been updated to "Administrative Fee." On forms that require payment, donors will now see the term Administrative Fee as shown below.
  
  
  
  In addition, you'll notice this term has been changed within Transaction Reports, Batch Deposit Summary Details, Form Properties > Payment (below), and other places within your Giving software. 
  
   

We've added a Search Bar for Multi-Location (Campus) Organizations!

• Organizations with multiple locations enabled will notice a new search bar on the Giving Form Location Selection screen. This addition will allow donors to search by the campus or location name rather than scrolling to find their location name. (A "No Results" screen will appear for unsuccessful searches).

Apple Pay Contact Information Verification

• We've implemented a new verification step for Apple Pay transactions. When we cannot verify a valid first name, last name, or address from Apple Pay data, donors will see a pop-up screen to confirm their contact information. First and last names must contain a minimum of three letters. (This will not affect logged-in donors, as we already have their information.) Also, note that a donor's email address cannot be changed during this process.

 

Enhanced Donor Matching when integrated with Ministry Brands' ChMS

• Enhanced donor matching criteria to include first name, last name, and phone number.

Fixes

Payment Source Type Text was Duplicated

• When exporting the recurring gifts to Excel (CSV), single-word payment source types were shown as doubles (e.g., VenmoVenmo). We have now corrected this for the CSV export.

New Organization Online Giving Sign-Up Application 

• When new organizations first sign up for payment processing, the application ("merchant pre-app") Legal Address field states, “PO boxes are accepted." PO boxes are not accepted, and we have updated the text to display “PO BOXES NOT ACCEPTED.”

Updated February 12, 2026 01:04