One-Time Code Verification

One-Time Code (OTC) Verification adds an extra layer of security to your giving forms by requiring certain donors to verify their identity before completing a donation. This article explains what OTC Verification is, how it can benefit your organization, how to enable or disable it, and when to use it.

What is One-Time Code Verification?

One-Time Code (OTC) Verification requires unverified, non-signed-in donors to receive a one-time code via email or text message and enter it before submitting their donation.

• To verify their identity, a donor can sign in, navigate to the Account tab, and request a code sent to their email address or phone number on file. They then enter the code on-screen to complete the verification process.
• Donors who are already signed in are not required to enter a code.
• Donors using a previously verified email address or phone number are not required to enter a code.

OTC Verification helps protect against fraudulent activity, such as card testing and other misuse by bad actors.

How Can OTC Verification Help?

OTC Verification is a valuable tool for protecting your organization from suspicious or fraudulent activity.

• If you experience suspicious behavior—such as card testing—enabling OTC Verification can help deter bad actors.
• It can slow down or even stop malicious attempts to use your donation forms.
• Because OTC Verification introduces an additional step for all applicable donors, it is not enabled by default.
• In some cases, if suspicious activity is detected on your account, OTC Verification may be temporarily enabled to protect your organization until the issue is resolved.

How to Enable or Disable OTC Verification

You can turn OTC Verification on or off at any time in your settings.

1. Click the gear icon to access your settings.
2. Select Settings.

3. Check the "Enable OTC Verification for Quick Gifts" box.
    

   

Once enabled, OTC Verification will be applied automatically.

• To disable OTC Verification, uncheck the same option.

The Donor's Experience

If a donor visits a giving form and is:

• Logged in
  • Will be able to donate as usual
• Not logged in 
  • They will be sent a verification email/text message
    
    And will enter the code on the form:
    
    After verifying, their donation will be processed. 

Noticing Suspicious Activity?

If you believe your organization may be experiencing suspicious activity:

• Stay informed by reviewing this article on card testing and prevention.
• Please don't hesitate to contact Support if you have concerns or need assistance securing your account.

By strategically using OTC Verification, you can enhance the security of your donation experience while maintaining a smooth process for trusted donors.

Frequently Asked Questions

Will OTC Verification send a text or email?

• If the donor enters an email address, the verification code will be sent to that address.
• If the donor enters a phone number, the code will be sent via text message.
• If both an email and phone number are provided, the verification will be sent via email.

When should I enable OTC Verification?

• OTC Verification is recommended whenever you notice suspicious activity on your account.
• Enabling it proactively can help prevent fraudulent transactions and protect your organization.

Updated May 22, 2026 00:48